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European Order Information

For Chinese customers, please click here.

For other non-European customers, please click here.

Ordering:

Orders can be placed by phone (+49-721- 1208150), by fax (+49-721-12081515), by e-mail (europe@phoenixpeptide.eu), or through our website.

For customers in EU member countries, a VAT number is requested. If no valid VAT number is provided, a 19% VAT will be charged.

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Union Pay International, and JCB. A 3% credit card fee will be added for credit card payment. Payment can also be completed by bank transfer or company check.

Pro-forma invoices will be provided upon request.

 

Shipping:

All orders will be shipped via UPS Express Saver unless otherwise instructed. To ensure the stability of our products during transit, we reserve the right to ship certain items on ice. This may increase the shipping cost and will be mentioned in the order confirmation.

Warranty:

We guarantee that materials are of the stated quality at the time of sale. We do not take responsibility for the use and handling of the product and any liability for consequential, special, indirect, or incidental damage resulting therefrom.

Return Policy:

Before returning any items, please contact our customer service department (europe@phoenixpeptide.eu) to receive an authorization and further instructions. Items returned without authorization will not be accepted. For any products ordered in error, a 20% restocking fee may apply.

We reserve the right to refuse returns of any radioactive products, custom-made products, or temperature-sensitive products.

Disclaimer:

All products we sell are intended for research use only and are not intended for human consumption. We do not search for existing patents on our products. We are not responsible for determining the existence of such patents and whether use of our products may constitute an infringement on these patents.

Other Information:

To view our complete terms and conditions, please click here.